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After the project ends, you are entering the next phase in ERP Implementation Life Cycle. Some call it Operation and Maintenance phase. It begins with the operation period in which the organization stabilizes and then into the maintenance stage in which patches, fixes, enhancements, and updates take place. Because of our fast-changing technology landscape, the lifespan of a system typically lasts between two and three years until a major upgrade is recommended.

Stabilization is normally between three and nine months. Most likely the project team will not return to their regular jobs full-time even after go live because there is still so much to do.

During this time you will normally experience the followings.

  • A dip in performance due to continued training needs and fine-tuning of “to be” processes.
  • While memories are still fresh, the project team should conduct a “postmortem session” to ascertain what went right, what went wrong, and lessons learned.
  • Writing and customizing reports to pull information out of the ERP system is one task that will certainly be going on past go live.
  • Fine-tuning the processes, help desk support, and training

Most ERP systems do not reveal their value until after organizations have had them running for some time. Team members should return to the initial business case rationale and expected benefits and measure the ROI against baseline performance metrics to show the value of the ERP implementation.

It is normal and you can always contact Soltius to manage this stabilization period.

Maintenance activities also begin shortly after go live. Typical ERP maintenance activities include:

  • Preventive maintenance - These are regularly scheduled tasks that must be performed to keep the system functioning properly.
  • Emergency maintenance - These are tasks that must be performed immediately. For example, if a software bug is discovered that has potentially damaging effects to the business, then that bug needs to be fixed as soon as possible, even if it may affect regularly scheduled operations.
  • Software updates - Through the SAP Business One Maintenance programme, your business will automatically get access to new functionality as the product develops.

Customer support ecosystem - The ecosystem built by SAP has grown to a numerous initiatives.

  • SAP MarketPlace, from where you can find help and latest product development updates
  • SCN – SAP Community Network distinguishes SAP as the leader in coordinating and harnessing the collective power of developers, partners, customers, experts to help each other.
    • Find issue resolution
    • Keep up to date on the latest innovations and trend
    • Provide a trusted source of advice from people who've dealt with challenges and done innovative things with SAP solutions
  • How to use SAP in Youtube
Annual Maintenance Service

Annual Maintenance Service

One of key decision parameter when buying business management software is a solid continuous support from the software vendor and the implementer.

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Application Management Services

Application Management Services

Application Management Services (AMS) is our offering to help you better manage SAP applications. Our AMS will let you focus in your core business

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The only Certified AMC and AMS Partner in Indonesia

The only Certified AMC and AMS Partner in Indonesia

As an SAP Gold Partner, Soltius holds two major outsourcing certification which are PCoE (Partner Center of Expertise) and SAP AMS (Application Management Services). Both are the key differentiators for Soltius Indonesia among other SAP Partner. With these certifications Soltius maintain services to Clients with high qualities solution and preserved Clients Business Continuation.

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SAP Partner Quality Program

SAP Partner Quality Program

This certificate was awarded by the SAP Partner Service Delivery organization for Soltius Indonesia’s demonstration of clear quality standards and processes and in recognition of quality, risk and project management framework improvements in alignment with quality principles from SAP.

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Collaboration

Project Management Excellence
Our Winning Way

To win a good project, to make our to be customer fall in love with us, we understand that capability to manage a project is one of the key criteria. 

Our 100+ projects big and small, with Enterprises and SMEs, has given us a numerous project management tips and tricks. Managing a project needs a comprehensive skill of everything. We articulate all of those in our Project Management Excellence, a constellation of all critical capabilities to manage project.

In SOLTIUS, since 2014 we develop a Project Management Office to continuously elaborate our Project Management Excellence.