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Annual Maintenance Service

After the project ends, you are still our customer. It is our mission to continuously giving our support to ensure that you can realize the business benefits of using SAP. Our after project support is part of Annual Maintenance services to achieve the following objectives:

  • Ensure that standardized methods and procedures are used for efficient and prompt response, analysis, documentation, ongoing management and reporting of incidents
  • Increase visibility and communication of incidents to customer and Soltius Service Desk team
  • Enhance business perception of SAP as a business management tool through the use of a professional approach in quickly resolving and communicating incidents when they occur
  • Align Incident Management activities and priorities with those of the business
  • Maintain user satisfaction with the quality of Soltius Service Desk

The Annual Maintenance Services includes:

  • Remote Support for Unlimited Incidents
  • Dedicated Account Representative
  • Weekley Open Message Report
  • Monthly SLA Report
  • Proactive Remote Services Using SAP Tools
    • SAP Remote Support Platform for SAP Business One
    • SAP Early Watch Alert for SAP ECC
  • Customer Satisfaction Survey
  • Customer Visit for Future Improvements
  • Tips and Tricks
  • Knowledge Transfer (SAP Marketplace)
  • Update and Most Recent Releases
  • Update and Most Recent Correction Packages

Partner Center of Expertise (PCoE)
Partner Center of Expertise is the organization within SAP Partner like Soltius which is:

  • responsible for service and support of its customers
  • handling customer’s support request in accordance with SAP’s standards functionalities
  • structured in support staff and technical infrastructure

Being SAP PCoE since more than 10 years, we have passed PcoE evaluation every 2 year to get PCoE certificate.
The PCoE certification determines that PT Soltius Indonesia has fully met the compliance requirements to achieve Partner Center of Expertise criteria for providing maintenance services to their SAP ECC, SAP Business All in One and SAP Business Objects customer base.

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Continuous Improvement ... Continuous Learning

Project closed does not mean you stop the learning process. Soltius and the SAP ecosystem will always equip you with never ending learning materials. 

Learning is not a spoon feeding process. You need to search and seek by yourself. The learning material is everywhere.