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Annual Software Maintenance

Annual Software Maintenance: SOLTIUS annual maintenance and support offers comprehensive coverage to safeguard and maximize your IT solution investment.

We are committed to ensuring that your selected systems solution never hampers your ability to deliver quality customer service. Therefore, as part of our annual software maintenance strategy, we conduct routine software maintenance to correct any problems your business might encounter with the system.

The Annual Software Maintenance Services includes:

  • Mission Critical Support (7x24 hours for very high priority)
  • Remote Support for Unlimited Incidents/Bugs
  • SAP Early Watch Alert and other Remote services (Technical Quality Check)for SAP ECC
  • Global Support Backbone and Knowledge Transfer (SAP Marketplace)
  • Continuous Improvement and Innovation (Update and Most Recent Releases and Correction Package)
  • Root caused analysis for custom program in PRD system
  • Empowerment : Best Practise, Value Map for indirect customer (SAP Market Place)
  • Dedicated Account Representative
  • Weekly Open Message Report
  • Monthly SLA Report
  • Proactive Remote Services Using SAP Tools
  • SAP Remote Support Platform for SAP Business One
  • Customer Satisfaction Survey
  • Customer Visit for Future Improvements
  • Tips and Tricks

contact untuk Enterprise Support (Annual MTC) :

Email atau

Phone : +6221-29345928