Quality Drives Customer Satisfaction and Implementation Success for SAP Partner
On June 2015, SAP Gold Partner SOLTIUS INDONESIA (SOLTIUS) received accreditation for a global partner quality program. The certificate was awarded by the SAP Partner Service Delivery organization for SOLTIUS’s demonstration of clear quality standards and processes and in recognition of quality, risk and project management framework improvements in alignment with quality principles from SAP.
SOLTIUS is closely aligned to the key principles of quality that SAP believes to be fundamental to the success of every implementation, designed to deliver high-quality software and support while providing the right processes, tools and services to drive successful projects and delivery.
Businesses today are continually challenged to manage risk in increasingly complex projects. As a certified member of the partner quality program, SOLTIUS will be able to help SAP customers avoid escalations, maintain profits, reduce profit dilution and improve successful delivery through the program lifecycle.
In addition, the program offers a quality approach for sales processes and delivery methodologies through access to enhanced SAP channel quality templates and processes. With a distinct focus on quality deliverables, the accreditation also helps partners improve the success of bids by providing a sales differentiator from other partners through quality wording and information as well as risk mitigation activities.
The annual partner quality plan and quarterly quality reviews form the basis for the global partner quality program by providing a way to monitor joint performance and measure success. Partners are required to submit an annual quality plan to showcase how they will improve quality in their own organization during the year. In addition, the quarterly quality review enables joint risk monitoring via open bilateral communication as well as identifying and preventing issues.