Collaborative Project - PT Asuransi Tugu Pratama Indonesia Tbk - SAP Annual Maintenance Support

KICK-OFF ANNOUNCEMENT! 
Great News from PT Asuransi Tugu Pratama Indonesia Tbk - SAP Annual Maintenance Support

Customer Highlight:
PT Asuransi Tugu Pratama Indonesia Tbk. (TUGU), known as Tugu Insurance, is a financial services company operating in the general insurance sector, and is a subsidiary of PT Pertamina (Persero) with majority shareholding. Established on November 25, 1981, the company's initial focus was to provide domestic risk protection, particularly for Pertamina's assets, thus positioning it as an insurance company with expertise in the oil and gas sector. Over time, Tugu Insurance has expanded its product offerings comprehensively, not only to corporations in the energy, property, aviation, and marine sectors, but also to the retail segment by offering motor vehicle, home, and travel insurance, both conventional and sharia-based.

Solution Benefit for Company:
PT. Soltius Indonesia is providing SAP Annual Maintenance Support (AMS) services to their client, PT Asuransi Tugu Pratama Indonesia Tbk.. This engagement was formalized through a Kick Off Meeting. The overall objective of the project is to formally start the SAP AMS work, obtain commitment from all stakeholders, review the SAP AMS scope of work, and establish the timeline.

PT Asuransi Tugu Pratama Indonesia Tbk. requires the SAP AMS to cover several key areas within their SAP system. This includes development (improvement or enhancement) and maintenance of functionality for various SAP modules and necessary ABAP programs, including changes in business and organization. The services also involve consultation or assistance for existing or potential corrective and preventive issues on the ERP (SAP). Furthermore, the support aims to develop human resources through user training, establishing Super Users in each SAP module who will receive special training and knowledge base on SAP configuration, conducting regular workshops for knowledge transfer, and updating manual books and creating a knowledge base. These support activities are crucial to ensure that the SAP system is maintained, improved, and that the client's internal team has the necessary capability and knowledge.