The Importance of SAP Application Managed Services (AMS) for Ensuring 24/7 System Uptime in Banking

In the banking industry, a 24/7 system is no longer a competitive advantage—it is an absolute necessity. Customers expect instant access to their banking services anytime, anywhere.

Therefore, it is crucial to understand the importance of SAP Application Managed Services (AMS) from Soltius in ensuring 24/7 banking system uptime, enabling financial institutions to provide the best possible service to their customers.

What is SAP AMS?

SAP is a software system that helps companies integrate various business aspects—such as finance, production, human resources, and logistics—into a single, centralized platform.

With SAP, companies no longer need to perform operational activities separately, as all corporate activities can be managed within one platform. So, what is SAP AMS and how does it benefit 24/7 banking systems?

SAP AMS is a management service that supports some or all of a company's operational applications, including those in the banking sector. Application Managed Services cover maintenance, technical support, system monitoring, bug fixes, and regular system updates to ensure the system runs optimally according to banking needs.

Challenges in Banking Systems

Banking is an industry with a massive user base. The large number of customers using banking services simultaneously presents unique challenges.

Here are some common issues that arise in banking services:

• System Downtime Due to the high number of concurrent users, service systems often experience downtime. This unexpected downtime can disrupt everything from ATM services to mobile banking.

• Data Corruption If not monitored regularly, banking application systems can suffer from data corruption. A dedicated system is needed to continuously monitor all banking data.

• Slow Incident Response When data issues are not properly monitored, the response to incidents tends to be slow, which can prolong recovery times and worsen the customer experience.

• Lack of System Updates Regulations within any industry often change, and banking is no exception. Without reliable Application Managed Services, banks may struggle to adapt their systems to new regulations and market changes.

Why is AMS Important for Banking?

Given the challenges mentioned above, implementing AMS for a bank's SAP system is essential to provide maximum service to customers.

Here are the reasons why SAP Application Managed Services (AMS) are crucial for the banking sector:

• Strategic IT Services Soltius offers SAP AMS that provides you with a team focused on improving your SAP solutions, allowing you to enhance service quality before problems arise.

• Tailored to Banking Needs As your business requirements evolve, your AMS partner will adapt to meet them. You can collaborate to define the right system model that is effective and targeted to your company's specific needs.

Soltius's SAP AMS for Your Business

As a provider of SAP Application Managed Services, Soltius offers a range of services tailored to the needs of the banking industry. Here are some of its advantages:

• Real-Time System Monitoring Soltius's SAP Application Managed Services (AMS) use advanced monitoring technology to detect excessive system loads or potential failures. The support team responds immediately to every alert, often before users are even aware of a problem.

• Experienced Support Team With years of experience in SAP AMS for banking, Soltius has certified experts who understand the complex financial systems unique to banking institutions.

• 24/7 Support Banking is an institution that operates 24/7 for a large customer base. Soltius's SAP Application Managed Services (AMS) offer non-stop service, including on public holidays. This means the Soltius support team is always ready to handle disruptions quickly, without waiting for standard business hours.

• A Preventive Approach As a leading SAP AMS provider, Soltius conducts regular system performance checks without waiting for issues to emerge. Furthermore, the support team provides technical recommendations to prevent future system failures.

• Regulatory Compliance Trusted by numerous major institutions, Soltius helps banking companies comply with regulations from supervisory bodies like the OJK (Otoritas Jasa Keuangan or Financial Services Authority) by maintaining data integrity and providing complete, transparent SAP audit trails.

These are the key aspects to understand regarding the importance of SAP Application Managed Services (AMS) from Soltius for ensuring 24/7 uptime in banking systems. Soltius is committed to delivering the best service for your company with a team of certified and experienced professionals in the field.