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Press Release : Yellow.Ai and Soltius Indonesia Partnership

Soltius Indonesia partners with to deliver elevated value to enterprises through CX and EX automation solutions


Jakarta, 16 May 2022: Soltius Indonesia today announced a partnership with, the world’s leading next-gen Total Experience (TX) automation platform, to deliver Conversational AI solutions aimed at helping enterprises enable an elevated and hyper-personalized customer experience (CX) and employee experience (EX) at scale.


Powered by’s Dynamic AI agents, this partnership aims to augment enterprises’ interactions with customers and employees making them more intuitive, personal, and real-time. Enterprises will be able to leverage’s unique industry and function-agnostic platform built atop the sturdiest in-house Natural Language Processing (NLP) engine that compounds the self-learning of the AI agents through multi-factoral intent recognition, effective user engagement, and on-point resolution in real-time, with 98% accuracy. The company’s Dynamic AI agents support 135+ languages across 35+ channels for enterprises to deliver human-like interactions that boost customer satisfaction and increase employee engagement, at scale.


Budi Halim, President Director of PT. Soltius Indonesia mentioned that “Every organization can now utilize conversational AI solutions to deliver humanized experiences to customers and employees. These technologies allow systems to communicate efficiently with users in a vocabulary that is easy to understand. By partnering with, Soltius is strengthening its ability to help our clients digitally transform their business, especially, enabling our clients to enhance their customer loyalty and employee engagement by providing a smooth and convenient total experience.”


Raghu Ravinutala, CEO & Co-Founder, said, “Enterprises across the globe are swiftly embracing CX and EX automation solutions to transform the way they operate - a strategic decision that has become pivotal today to enhance business impact. Devising and implementing a 360-degree TX strategy has become essential to standing apart in today’s market. In fact, Gartner states that by 2024, organizations providing a total experience will outperform competitors by 25% in satisfaction metrics for both CX and EX. Our partnership with Soltius Indonesia is in alignment with this need and is a concrete step towards further enabling enterprises in Indonesia in their journey of effective TX automation. Our Dynamic AI agents contribute towards improving customer and employee satisfaction by at least 40%, increasing human agent productivity by up to 30%, and reducing operational costs by up to 70%.”


Enterprises will also have access to’s Marketplace which will help them to deploy pre-built AI Agents in just a few clicks, reducing time-to-market by up to 50%. It will offer them Prebuilt Industry Templates supporting use-cases across key industries; Prebuilt Channel Integrators supporting 35+ channels including Whatsapp, Facebook Messenger, Wechat, Slack, Twitter, MS Teams, Instagram, and Prebuilt Solution Templates for use cases across customer support, customer engagement, conversational commerce, HR and ITSM automation.



About is the world's leading next-gen Total Experience Automation Platform, enabling enterprises to make every conversation fulfilling and delightful for customers and employees. The platform is trusted across 85+ countries by 1000+ enterprises, including Domino’s, Sephora, Zalora, Zenyum, Food Panda, JD.ID and Mah Sing Group. Powered by Dynamic AI agents for enterprises, the company aims to deliver human-like interactions that boost customer satisfaction and increase employee engagement at scale, through its no-code bot builders. Recognized by Frost & Sullivan, Gartner, Forrester, IDC, and G2 crowd as a leader, the company has raised more than $102M from blue-chip investors and has offices across six countries.


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About Soltius Indonesia

Established in 1998, PT Soltius Indonesia (SOLTIUS) has been implementing technology-based business solutions for our clients ranging from small and medium-sized enterprises (SME) to large-scale enterprises (LSE) across various key industries.


As a leading SAP Value Added Reseller and Certified Implementation Partner in Indonesia, SOLTIUS offers end-to-end solutions in the areas of:

- Enterprise Resource Planning

- Supply Chain Management

- Human Capital Management

- Travel & Expense Management

- E-Procurement & Supplier Management

- Analytics & Big Data

- Mobility

- Enterprise Information Management


With deep knowledge and experience in implementing SAP’s world-leading business applications, our expert consultants work with our clients to define, implement and run the right technology-based business solutions to help their organizations digitally transform to meet the challenges and opportunities of today and the future. SOLTIUS, as a member of United VARs, is proud to be an SAP PLATINUM Partner in Indonesia. For more detailed information regarding our solution offerings and the industries that we serve, please visit our website at |


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